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Last year in December I was on one of the Cape Verde Islands…
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Where there is a problem, there is business

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The statement written above is one of the golden rules in marketing.…
Farewell with attention funeral, cremation, ceremony, Marine Corps, Royal Dutch Navy, barracks, suffisant, curaçao, the West qua patet orbis, fratres aeterni, brothers in arms, father, attention, training, hospitality, Mind Your Guest, Robert Bosma

Farewell with attention

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As a loyal reader of my blogs, you undoubtedly read my article…
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Hospitality experts among specialists

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That’s the way I began my presentation to the staff of the…
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Hospitality masterclass in Italy

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Masterclass From each entrepreneur, anywhere in the world, I…
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Who is paying the bill?

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At the table In the summer of 1994 my wife and I enjoyed a delicious…
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The best PR for your company

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The strength of a successful organisation is reflected by the…

Test: Who will be your successor?

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Recently I gave a lecture on brands, brand value and how to bring…

House for sale

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The name of the online mega store Bol.com stands for Bertelsman…
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An angry guest! What now?

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There are many occasions when a guest or customer can get angry,…