• Business success comes from happy customers

    the myg team supports you

  • Make your company an unique brand

    start with the MYG Brandguide

  • Make loyal fans

    the Model of Attention increases your turnover

  • Create long lasting customer relationships

    with great business successes

  • Your team comes first

    the basis of your business success

  • Return On Involvement

    customers stay and spend more

  • Keep on learning and get inspired

    the world of success is in your hands

  • Build long lasting customer relationships

    by giving real attention

  • Building from scratch to a great success

    about driven customers, passion and pleasure

  • Satisfied customers increases your turnover

What do satisfied customers say about Mind Your Guest?

“Thanks to Mind Your Guest we have built out the success
of our hotel group in The Gambia.”

Mr. Modou SiseGambia Hotel Association

“Sales skyrocket! And read also all the positive reviews.
At last, guests know where to find our restaurant!”

Nino de Boer Owner Restaurant Paisan Mediterranian Kitchen

It is booming!

Olaf HarmsenOwner/ChefRestaurant Harmsen

“Mind Your Guest trains our brigade in the front of our two Michelin stars restaurant.
In that way we remain our high standard of hospitality, service and quality.”

Stefan van SprangOwner/ChefRestaurant Aan de Poel**

“A golden opportunity, working with Mind Your Guest.
We’ve been working with them from the very beginning of our restaurant and it’s still a great success.”

Ali FitouriOwner/HostRestaurant Trivio La Cucina Italiana

“Since we work with Mind Your Guest we have become recognizable for our guests
and we are very pleased with the visitor numbers.”

Astrid OudenallerOwner/hostRestaurant Groenland

“Thanks to Robert Bosma of Mind Your Guest we have developed and opened  our brand new hotel restaurant ‘A Tenda’. We also have more satisfied guests in our hotel. Robert has trained our staff to be real hospitable professionals.”

Sara Vieira Livramento CarballoManager Hotel Dunas, Boa Vista, Cape VerdeHotel Dunas Boa Vista Cape Verde

“Robert Bosma of Mind Your Guest provided an inspiring masterclasses for a hall full of students and teachers from all over Europe. During our annual conference in London, Robert was again the dynamic center.”

Remco KoertsVice President AEHT European Association of Hotels & Tourism

“Robert Bosma of Mind Your Guest gave us valuable insights on hospitality, service, quality and patient experience through his Model of  Attention. He gave us the tools to become a real hospitable team.”

Annet van Schuppen-Brunekreeftperational supervisor Urology / GynecologyIsala Hospital

“In the two weeks that Robert Bosma of Mind Your Guest was with us in Bukavu, Congo he advised the owners and managers of several hotels (from 3 to 5 stars) and restaurants of the Horeca Group to be more successful. Robert is a real match maker an a true ambassador of hospitality and became our dearest friend. Merci beaucoup, Robert!”

Marhegane Shamavu DeoGeneral Manager / Hotel Mont Kahuzi, Bukavu, Congo

“It was great to have you here in Chitwan, Robert . Our people really gained knowledge from you.
I have gone through your report and thanks for providing in detail depth about Sauraha.
This can be used for reference by our hotel association in Chitwan.”

Mr. Suman GhimirePresident Hotel Association NepalHotel Jungle Safari Lodge Chitwan Nepal

Thank you for your guidance and amazing training.
The whole staff of the Shangri-La Hotel enjoyed your classes thoroughly.

Prakritee GurungGuest Relation ExecutiveShangri-La Hotel Resort, Pokhara Nepal

Thank you very much Mr. Robert sir, for coaching and advising our management team and for the inspirational training/presentation “All attention to attention” for whole the Shangri-La staff. Hope to meet you soon in the nearby future.

Gupta GiriResident ManagerShangri-La Hotel Resort, Pokhara Nepal

“Many thanks Robert for your great work and helping us with to development of our Brandguide and the detailed elaboration of the Cartney Experience. What a great and successful collaboration.”

Anne Marie van WijkFounder Cartney ZeistCartney Zeist

“Many thanks Robert for your committed and professional cooperation.
The Brandguide sessions not only gave us the direction we had been looking for for our hotel,
but also personally we have now found the right direction.
You are a genius at what you do, an admirable human being and a warm friend.
See you soon.”

Avinash RadjkoemarGeneral Manager Hotel Palacio Paramaribo - SurinameHotel Palacio Paramaribo Suriname

“Thank you Robert for your inspiring training sessions for our hotel staffs of the three Torarica hotels.
We experienced a dynamic among the participants that we have not seen in previous trainings.
You have a special talent to make people enthusiastic, the staff is now working from the vision of the Model of Attention. See you soon for the training sessions on the job.”

Amrita DoergaHR Manager Torarica Hotel Group Paramaribo - Suriname Hotel Group Torarica Paramaribo Suriname

“Thank you so much Robert Bosma sir, for your inspiring vision and presentation about ‘Unbreakable Tourism – During and after Covid”. More than 450 participants, from several universities in the Philippines and Thailand followed your presentation online about the Model of Attention. Hope to see you soon, live on on one of our stages.”

Florence Kristina JimenezUnversity of Mindanao - PhilippinesUnversity of Mindanao - Philippines

“Many thanks, Robert, for constantly inspiring our students with the Model of Attention.
An incredibly powerful tool that clearly shows how to win and retain customers and guests for your company.
We will see each other again soon for your next master classes.”

Luc Houben Lecturer Hotel Management School MaastrichtHotel Management School Maastricht

“When students of Euro College follow their career path with a diploma, they have become true communication professionals partly because of you Robert. They are all strong personalities and real contact makers who make a world of difference, also because of your lessons on international etiquette. Thank you for your inspiring guest lectures.”

Ron PelgrimManaging Director Euro CollegeEuro College