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Do the test: Does your voice fits your profession promise call centre communication hospitality service quality training masterclass low voice high margaret thatcher Mind Your Guest Robert Bosma Model of Attention airport voice tone tonality casting The Connect Effect expectation

Do the test: Does your voice fits your profession?

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When you take a look at the starting point of the Model of Attention,…
The power of body language Model of Attention communication hospitality, customer service quality attention clotting suit pajamas uniform bad hair day The Connect Effect Mind Your Guest Robert Bosma

The power of body language

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In another article I wrote about the three main forms of presentation…
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Cold hospitality

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January announces the end of winter in Nepal, where I now do…
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The complexity of hospitality unraveled

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Often I hear: "How hard can it be to be hospitable, friendly,…
Where there is a problem, there is business grumble complain problem solution business consumer passenger Nespresso Virgin Richard Branson planning training hospitality customer care service quality Mind Your Guest Robert Bosma

Where there is a problem, there is business

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The statement written above is one of the golden rules in marketing.…
Farewell with attention funeral, cremation, ceremony, Marine Corps, Royal Dutch Navy, barracks, suffisant, curaçao, the West qua patet orbis, fratres aeterni, brothers in arms, father, attention, training, hospitality, Mind Your Guest, Robert Bosma

Farewell with attention

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As a loyal reader of my blogs, you undoubtedly read my article…
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Hospitality experts among specialists

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That’s the way I began my presentation to the staff of the…
The best PR for your company team teamwork PR workplace boss team passenger patient client guest business management leadership training hospitality friendliness hospitality Mind Your Guest Robert Bosma

The best PR for your company

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The strength of a successful organisation is reflected by the…

Test: Who will be your successor?

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Recently I gave a lecture on brands, brand value and how to bring…

House for sale

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The name of the online mega store Bol.com stands for Bertelsman…